Om Shri Hari Trading Pvt Ltd

Privacy Policy

Last updated 8 October 2026 · Applies to the OSHT mobile app, listed as OSHT - Agro Trading on Google Play and the App Store (earlier listed on Google Play as “OSHT (Om Shri Hari Trading)”), and the office console at shree-hari-console.netlify.app

This app is a private order book for one grain-trading business. It is used by our own brokers, suppliers and office staff to raise purchase orders, follow lorries and exchange trade paperwork.

There is no advertising in this app, no third-party analytics or advertising software, and we do not track anyone across other apps or websites. The only reports the app sends about itself are error reports, its version and whether notifications work, and we use them only to find and fix faults. Nothing in this app is sold or shared for marketing.

Who we are

Om Shri Hari Trading Pvt Ltd is the data controller for the information described here. You can reach us using the details at the foot of this page.

What we collect

Only what the trade itself requires:

Information	Why we hold it
Name and phone number	Your phone number is how you sign in, and how the office reaches you about a load
A profile photograph, only if you add one	Shown on your own profile. You choose the one picture; the app does not read your photo library
Email address	Office staff sign in with an email address instead of a phone number
Firm name, address, city, state, PIN, GSTIN and PAN of brokers and suppliers, and the contact person’s name, phone number and email for a supplier	A purchase order has to name the firm it is with, an invoice needs the GST number, and the office needs someone at the supplier to call. A broker who signs up in the app gives their own firm name, city and GST number
Photographs and files of trade documents	Invoices, bilties, weighbridge slips, goods receipts, challans, delivery notes, cheques and payment slips — the paperwork the order exists to carry
Bank account numbers and IFSC codes printed on those papers	Read from an invoice, cheque or payment slip so the office pays the right account and can match a payment to its lorry. Nobody types them into the mobile app; the office may enter a party’s bank account in its console after checking it against the paper, and an account is checked against the original paper before it is used for a payment
Order details	Commodity, quantity, rate, factory, payment terms, delivery dates, values and payments recorded against the order
Vehicle number and driver's phone number	Typed in at the lorry so a load can be identified and the driver reached
Identifiers for the app on your phone: a notification token, a sign-in key and an installation number	The notification token is how we reach your phone when an order is approved, a paper is due or the office sends an announcement. The sign-in key is kept in your phone’s secure storage and lets that phone sign you in again without a new code; our copy is labelled with your name and your role or phone type, so the office can tell your phones apart. The installation number is a random number the app’s update service (Expo) uses to deliver updates. None of them is an advertising identifier
When you sign in, and when you open your notices	The time you last signed in, when you opened your notifications, and when you pressed “I have understood” on an office announcement — so the office can see who has been told something and who still needs a call
What you type into a search box	A PO number or name you search for is sent to our server to find the order. It is not saved to your account, but it appears in our server’s request logs, which our hosting provider keeps for a limited time
Your app version, your phone’s platform, and whether it can receive notifications	Every request from the app carries its version and whether the phone is Android or iPhone, and we note it against your account when it changes, so the office knows who needs an update. The app also tells us whether notifications could be set up on your phone (for example, that they are switched off in its settings), so the office can help when you are not receiving them
A security log of sign-ins and other important actions	When you sign in, register, open or download a paper, answer a new rate, or change your name or password, we record what happened, when, and the IP address it came from. A sign-in record also keeps the phone number used, and a sign-in with a phone’s own sign-in key keeps that key’s label (your name and your role or phone type); a registration keeps the number and GST number given; a name change keeps the old and the new name; an answer to a new rate keeps the description your phone’s software sends with the request, which names the kind of device. This protects your account and the firm’s records; we do not use it to work out where you are
Your market-desk settings and price alarms	The language, topics and alerts you choose on the Market page, and any price alarm you set on a commodity, so the app shows you the right news and rings you when a rate crosses your price
A voice recording, when you speak to the app	Turned into text so you can speak a rate, a lorry number or a question to Madam instead of typing it — only once you have allowed the app’s voice and Madam. Sent for transcription and not kept — see below
What the app reads aloud to you	A payment, your own figures and Madam’s answers are sent to be spoken in the app’s voice — only once you have allowed it. Until then your phone’s own voice reads them. See “The app’s voice and Madam” below
Questions you ask Madam, the assistant, and her answers	Answered from your own orders, lorries, papers, payments and balances — only after you allow it. See “The app’s voice and Madam” below
Voice messages you choose to send the office (“Tell us something”)	Stored, and listened to by the office and the people who build the app, so a suggestion or complaint can be acted on. Deleted, recording included, when you delete your account
AI-written text you report	If you report one of Madam’s answers, or a news summary, morning brief or market alert on the Market page, we keep what you reported with your name, so the office can check it — see “The Market page” below
Error reports	When something fails, the app sends us the error message, the app version and the technical details of the error. They go to us and to the office’s internal alert channel (Telegram), and are used only to find and fix the fault

What we do not collect

Location. The app never asks for it and cannot read it.
Your contacts, messages or call history.
Advertising identifiers. There is no advertising in this app.
Third-party analytics or advertising. No third-party analytics or advertising software is installed, and nothing about how you use the app goes to an analytics or advertising company. The only reports the app sends about itself are the error reports, app version and notification status described above; they go to us and to the office’s internal alert channel and are used only to find and fix faults (app stores list this use as “analytics”).

Speaking instead of typing

The microphone is used only when you use a voice feature, and the uses are different.

Dictation. When you press the microphone to speak a rate, a quantity or a lorry number, the app uses your phone’s own speech recognition wherever it has it. That recognition is Apple’s or Google’s, and they may process the audio on their own servers to recognise it; we receive only the text. Some handsets do not have it. On those, and only once you have allowed the app’s voice and Madam (below), the app makes a short recording instead and sends it to us to be turned into text. Until you allow it, the app says the phone cannot take dictation and you type instead; no recording is made.

Transcription. A recording sent to us is passed straight to ElevenLabs, the transcription service named below, and only the text comes back. We do not store the recording — it is held in memory for the moment it takes to transcribe and is not written to disk, to our database or to any file store. Dictated text is shown to you before anything is done with it; a question spoken to Madam goes on to be answered, as described next.

Voice messages. A voice message you choose to send the office (“Tell us something”) is different: it is stored as recorded, so that the office and the people who build the app can listen to it. It is deleted, recording included, when you delete your account.

Waking Madam by name (Android only). On Android, once you have allowed the app’s voice and Madam, the app listens for her name, “मैडम जी”, while it is open on your screen, and stops when you leave the app. That listening happens entirely on your phone, using a model built into the app: it never leaves the handset, and no audio is sent anywhere, recorded or kept. The iPhone app has no wake word.

The app’s voice, Madam, and reading your papers

Four features use outside AI services: the app’s spoken voice; dictation on a handset that cannot recognise speech by itself; Madam, who answers questions about your own account — “what is due to me”, “where is my lorry” — by voice or by typing; and reading the papers you photograph or upload for a lorry — the tax invoice, weighbridge slip, bilty or a receipt — to fill in their figures, such as the lorry number. (The news summaries on the Market page are also written by AI, but from public news, not from anything of yours — see “The Market page” below.)

The app asks your permission once, on the home screen after you sign in, and none of the four sends anything to ElevenLabs or Anthropic until you say yes. The question names both companies and what each receives, and it offers “No, keep AI off”. Until you say yes — and if you choose “No, keep AI off” — the app reads aloud in your phone’s own voice, dictation uses only your phone’s own recognition, Madam stays closed, the papers you upload are read by the office’s staff and never by any AI, and the rest of the app works as before. Opening Madam asks again if you have not said yes. You can change your answer at any time in Settings → Voice, Madam and papers (AI).

Our server keeps your answer and checks it too: it has a paper you uploaded read by AI only if you have said yes, and an older version of the app that does not ask cannot use any of the four. If you answered an earlier version of this question, from before papers were part of it, the app asks you again — an earlier yes is never taken as a yes to reading your papers. When you delete your account, your answer is switched off on our server, whatever it was, so nothing more of yours — not even a paper still waiting to be read — is sent to any AI service; a deleted account is never read by AI again.

Once you have allowed it:

What the app reads aloud to you — a payment, your own figures, Madam’s answers — is sent as text to ElevenLabs to be spoken in the app’s voice.
What you say to Madam, and dictation on a handset without its own recognition, is recorded and sent to us, and passed to ElevenLabs to be turned into text (not stored, as above). What you type is sent to us as text.
Your question to Madam, together with the facts she needs to answer it — your own orders, lorries, papers, payments and account balances, and the names and GST numbers of the firms on them — is sent to Anthropic, whose Claude AI writes the answer.
A paper you photograph or upload for a lorry — the tax invoice, weighbridge slip, bilty or a receipt — is sent from our server to Anthropic, whose Claude AI reads its figures: the lorry number, dates, bill numbers, GST numbers, weights and amounts, and any bank account number and IFSC printed on it. What it reads is kept with the paper, where you and the office see it; the paper itself stays in our own storage.
After Madam answers, the microphone stays open for a few seconds for your next question.

Both handle it as our service providers, as set out below. We do not keep a transcript of the conversation: her last three questions and answers are used for up to three minutes to follow what you say next; they are never written to disk and are dropped when your account is deleted or the server restarts; an order you ask her to place is kept like any other order. If you report one of Madam’s answers (“Report this answer” under it), that question and answer are kept in the office’s records with your name, and sent to the office’s internal alert channel (Telegram) with your name so that someone checks it; nothing about a report is sent to either AI service. An announcement the office records in its own voice is played to you as recorded, from our server, and does not involve either service.

The Market page: news written by AI, and government mandi prices

Written by AI. On the Market page, the short summary under each news story, its “Why it matters” line, a headline translated into your reading language, and the morning brief are written by Anthropic’s Claude from public news headlines. The market alerts and the morning brief sent to your phone as notifications carry the same text. It works only from published headlines and their sources: nothing about you or your account is sent to write them. It can be wrong, so read the original story before acting on it.

Reporting it. You can report any of them — a summary, a “Why it matters” line, the morning brief or a market alert — from the app, just as you can report one of Madam’s answers. A report goes to the office, with your name, and to the office’s internal alert channel (Telegram), so that someone checks it; it is kept in the office’s records for that purpose. Nothing about a report is sent to any AI service.

Notices from the factories you supply

A factory that buys through the office can send every seller a short notice — a plant closed for a day, new unloading hours — which arrives among the app’s notifications under the factory’s name. The factory writes it; its staff may use a writing assistant on the office console, Anthropic’s Claude, to word it, and nothing about you or your account is sent for that. A notice never carries a rate, an amount or anyone’s contact details, the office reads every one, and the factory can withdraw it from the app.

Mandi prices. The mandi prices on the Market page’s Prices tab come from Agmarknet, the Government of India’s agricultural market price service (agmarknet.gov.in), published on the Government of India’s Open Government Data Platform (data.gov.in). Our server fetches them by itself and shows them as published; the change shown beside a price is our own calculation from the previous quote. Nothing about you is sent to fetch them or the news. OSHT and Om Shri Hari Trading Pvt Ltd are not affiliated with, endorsed by or acting for the Government of India or any government body, and the app does not provide any government service.

How we use it

To operate the order book, and for nothing else: raising and approving orders, tracking lorries, collecting and sharing the documents for a load, recording payments, sending you notifications about your own orders and the office’s announcements, managing your account and keeping it and the firm’s records secure (the security log above), finding and fixing faults in the app (error reports, app version and notification status), checking AI-written text you report, and answering you when you contact the office. We also keep the records we are required to keep for tax and accounting.

Who else handles it

We use a small number of outside services to run the app. We send each only what its job needs, and beside each is what it receives:

Supabase — our database, which holds your account and the order book; sign-in (it receives your phone number, or an office user’s email address and password, and checks your one-time code); and encrypted storage, in private buckets, of uploaded documents, profile photographs and voice messages
Railway — hosting for our application server, which every request from the app passes through, and its request logs
Netlify — hosting for the office console and this page, and a second route to our server that the app switches to when a mobile network blocks the first, so your requests can pass through it
Expo — app updates and push notifications. To check for an update it receives the app version, whether the phone is Android or iPhone, and a random installation number. To send you a notification it receives your phone’s notification token and the notification’s title and text, and hands them to Apple (Apple Push Notification service) or Google (Firebase Cloud Messaging), which deliver it to your phone
2Factor — delivers your one-time sign-in code by SMS or voice call; it receives your phone number and the code
Meta (WhatsApp) — where a code is delivered by WhatsApp rather than by SMS or a call, WhatsApp receives your phone number and the code
AppyFlow — a GST registry lookup service, used only when someone adds a firm by GST number; it receives that GST number and nothing else, and returns the firm’s registered details
GoDaddy (email) — our mail service. It sends order emails to a supplier who has an email address on file: the supplier’s email address and firm name, and the order’s PO number, commodity, quantity and delivery date, with the name of the broker who is its contact, the lorry number once the goods have left, and the reason if it is cancelled — never the rate. It also carries the console’s sign-in emails: a password link to a console or buyer-desk user’s own address, and, when a console user asks for a reset, a letter to the office naming them, their email and the IP address they asked from, and a notice to a factory desk’s own users, by name, when the office moves sellers back from their desk
Google (Gmail) — our public mailbox omshriharitradingpvtltd@gmail.com; it receives whatever you email us, such as a deletion or data request with your name, number and firm
ElevenLabs — turns a recording into text, and produces the spoken voice the app reads figures and Madam’s answers in (only once you have allowed it in the app). It receives the recording, or the text to be spoken, which can include amounts and firm names. Recordings are sent for transcription only and are not used to train anything
Anthropic — its Claude AI writes Madam’s answers from your question and the facts of your own account, and reads the papers you upload for a lorry (both only once you have allowed it in the app). It also reads the papers the office files itself in its console — the firm’s own records, such as factory receipts, cheques and payment slips, which can show a seller’s bank account number and IFSC — to fill in their figures, and it writes the Market page’s news summaries, “Why it matters” lines and morning brief from public news headlines, and helps a factory’s staff word the notices they send to sellers. Anthropic does not use what we send it to train its models
Telegram — a messaging service the office uses, under Telegram’s terms, to deliver short internal alerts to our own staff; it receives only the alerts listed here: error reports from the app; the name and phone number of someone waiting for a sign-in code; the names of people who have not been able to sign in; and a Madam answer or a Market page item you choose to report, with your name
Apple and Google — the speech recognition built into your phone, on handsets that have it, which may process the audio on their servers

How your information is protected when it leaves us. We use these services to provide the app to you, send each only what its job needs, and never pass anything to anyone for advertising or marketing. They work as our service providers under their business terms with us. Two are different, and we say so plainly: the speech recognition in your phone is Apple’s or Google’s and is covered by your own agreement with them, not by ours; and a notification passes through Apple or Google on its way to your phone under their terms for delivering notifications. What you send from the app goes to the AI services only as described in “The app’s voice, Madam, and reading your papers” above, and only after you have said yes.

We do not sell personal information, and we do not share it with anyone for advertising or marketing.

Security

Traffic between the app and our servers is encrypted in transit. Uploaded documents are held in private storage that is not publicly reachable and is served only to signed-in people entitled to see that order. Sign-in tokens are held in your phone's secure storage.

How long we keep it

Trade records — orders, lorries, papers, payments and ledger entries — are business and tax records. We keep them at least as long as Indian law requires (the Companies Act requires books of account to be kept for eight financial years), and they stay with the firm’s trading records; nothing deletes them automatically after that. The details on your login are kept while your account is open and deleted at once when you delete it. The firm’s security log and any AI-written text you reported are kept with the firm’s records and have no fixed end date — see “Deleting your account”. A voice message you send the office is kept while your account is open and deleted, recording included, when you delete it. Our server’s request logs, which can include what you typed into a search box, are kept by our hosting provider for a limited time.

Deleting your account

You can delete your account yourself, inside the app, at any time: tap Profile (the person icon at the right end of the bottom bar) → Delete my account, or Profile → Help → Delete my account. It takes effect immediately and signs you out everywhere, and the account cannot be reopened. The name, phone number and email address on your login, your photograph, your notification settings (notification tokens, market-alert preferences and price alarms) and the voice messages you sent the office, recordings included, are deleted. The sign-in keys on your phones are switched off and their name labels cleared, and your answer to the AI question is switched off on our server, whatever it was, so nothing more of yours is read by AI.

Some records stay, and we say which. The trade records — orders, lorries, invoices, weighbridge slips, receipts, payments and ledger entries — are the firm's accounting books, which Indian tax and companies law requires us to keep, and so is the broker or supplier record they name. Where your name was written onto one of them at the time, as the broker or supplier on a deal or in its history, it stays there for the same reason; anywhere the app looks your account up, it now reads “Deleted user”. The firm's security log of what happened on the account (including the times, phone number and IP address of past sign-ins) and any Madam answer or Market page item you reported are kept too. Alerts already sent to the office’s internal alert chat are not recalled automatically. The full list, with why and for how long, is on the delete-account page.

A supplier’s login and personal details are deleted in exactly the same way. The company’s supplier record — its legal and trade name, GST and PAN numbers, address, and the contact person’s name, number and email — stays with Om Shri Hari Trading as a business record, because the trades name it. The number no longer signs in by itself: to use the app again, the company would need a new sign-up through the office. Nothing of the deleted login comes back.

Without the app. If you no longer have the app, your version has no Delete my account, your account is suspended or still waiting for approval, or you started signing up and never finished, email omshriharitradingpvtltd@gmail.com or call +91 99354 35500 with the mobile number registered on the account and your name and firm. We check it is you and make exactly the same deletion for you — see how to ask.

Asking for your data

You can ask us for a copy of the information we hold about you or ask us to correct it. Call or write to the office using the details below and we will act on it.

Children

This is a business tool for people trading grain. It is not intended for, and not directed at, children.

Changes

If we change how the app handles information, we will update this page and change the date at the top.

Contact us

Om Shri Hari Trading Pvt Ltd
Phone: +91 99354 35500
Email: omshriharitradingpvtltd@gmail.com