Om Shri Hari Trading Pvt Ltd
The fastest way to sort anything out is to call. If you would rather write, email omshriharitradingpvtltd@gmail.com and tell us your phone number so we can match you to your orders.
I cannot sign in.
Sign-in uses the phone number registered on your account, with a one-time code sent by SMS or voice call. If your number has changed, or you never receive the code, call the office — we can check the number on the roster and help you in.
Which number do I use?
The one registered on your account: the number you registered with in the app, or the one the office registered for you. A broker or supplier can register in the app with their phone number and a one-time code (a supplier’s GST number is checked against the GST registry); the office is told of every new registration and can suspend an account, and every order a broker raises waits for the office’s approval. This is a private app for our own brokers and suppliers, not a public marketplace.
My papers will not upload.
Uploads need a working data connection, and a photograph of a document can be large. If it fails, move to a better signal and try again. If it keeps failing, call us — tell us the PO number and which paper it was.
The app says my version is out of date.
The app updates itself when you open it on a data connection. If it keeps asking, close it fully and reopen it. If that does not clear it, call the office and we will send you a fresh copy.
How do I find the version I am running?
Open the help "?" button on the main screen. The support slip shows the version at the bottom — read it out when you call and it tells us exactly which build you have.
What the app collects and how it is handled is set out in our Privacy Policy. To delete your account, use the app: tap Profile (the person icon at the right end of the bottom bar) → Delete my account, or Profile → Help → Delete my account — it happens at once (see Delete your account). If you cannot open the app, your version has no Delete my account, or your account is suspended or still waiting for approval, the office can delete it for you: email or call us with the mobile number registered on the account. To request a copy of your data or a correction, call or email the office too.